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Challenging Conversations in Complex Situations

15-11-2018
09.30-16.30
Education Centre
Who is the study day for? 
Any health or social care professional who works with people with life-limiting illness. This course is aimed at staff that already have basic communication skills and wish to develop their skills further.

What will I study? 
> Principles of effective communication. 
> Consequences when communication goes wrong. 
> Addressing different emotions.
> A practical session: discussing and rehearsing approaches to challenging situations

£75 per person