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Challenging Conversations in Complex Situations

13-11-2017
09.30-16.30
Education Centre
This day is for any health or social care professional who works with people with life-limiting illness. The course is aimed at staff that already have basic communication skills and wish to develop their skills further.

What will I study?
• Principles of effective communication .
• Challenges of communication.
• Handling different emotions: anger, aggression, distress.
• Discussing and trying approaches to handle challenging situations.

£75 per person