Meet the team
To identify our fundraisers, they will always:
- be wearing a Saint Francis Hospice branded jacket or branded t-shirt
- have photo ID which includes their name and ID number
Our fundraisers will talk about the work Saint Francis Hospice does in the local community and ask whether you want to support the Hospice through a regular commitment in the form of a direct debit. To do this, they will ask you for address details and your bank account details using their tablet computer. No cash will be collected at the doorstep.
Please get in touch with us if you have any queries, comments or complaints about one of our fundraisers.
Why is face-to-face fundraising important?
People in our local community deserve compassionate care when they need it most. Saint Francis Hospice is there for our community and together, we can continue to be there for the increasing number of people who need us.
The need for our services in the local area is urgent and growing. Last year, we cared for almost 30% more patients than just three years ago in 2018/19. This means more money is needed to continue to support local people who need our care.
Face to face fundraising is one of the most successful ways of raising regular donations. Without the support of the community, local people with serious conditions wouldn't have access to the care they need.
Your support helps local people and their families
People like Wendy
"You don't want to be a patient, you just want to be yourself. At the Hospice, she was Wendy."
People like Nabeel
"Before treatment had even started, you could see he was brighter just by being here."
People like Ria
"All of the hospice services came together to help Ria have a really comfortable end to her life."
Frequently Asked Questions
What is face to face fundraising?
One of the ways we raise vital funds to help local people is through face-to-face fundraising by talking to people on their doorstep and at places like shopping centres and supermarkets and asking them to sign up to a regular donation or to take part in our weekly lottery. This enables us to plan with confidence and continue to make a difference to the lives of local people.
Is this activity regulated?
Yes. Face to face fundraising is regulated by The Fundraising Regulator. The Fundraising Regulator is the independent regulator of charitable fundraising. They set and maintain the standards for charitable fundraising, and aim to ensure that fundraising is respectful, open, honest and accountable to the public in England, Wales, Scotland and Northern Ireland. These codes are regularly updated, for more information please visit: https://www.fundraisingregulator.org.uk/.
Why are you using an external agency to carry out this work?
We have a fantastic team of community fundraisers and volunteers who raise awareness and income for the Hospice every day. However, our resources are limited, and an agency can help us speak to more people and manage the logistics and complexities of the face-to-face campaign. We only pay the agency for new supporters who kindly sign up to a regular gift, this keeps our campaign costs to a minimum. The agency we will be working with on this campaign is BriteVox who are registered with the Fundraising Regulator and the Gambling Commission.
Will the fundraisers receive training?
Yes, Saint Francis Hospice will provide relevant training and information on the work we carry out in the community. This will be updated regularly. Fundraisers will be monitored using mystery shoppers and shadowing to ensure that they work to the high standards we expect.
How will I know if the fundraisers are genuine?
We aim to provide details on where our external fundraisers will be working each week.
All our fundraisers are easily recognisable as representing Saint Francis Hospice. They will be wearing an orange Saint Francis Hospice polo shirt/t-shirt or jacket. All fundraisers must wear photo ID. This should be clearly visible and shown when asked for. All photo IDs will have a number to call to verify the fundraiser with the agency.
If in doubt you can check our fundraiser list or call our Supporter Care team on 01708 723593. The fundraisers will only sign supporters up via a Direct Debit. No cash will be asked for.
What equipment will the fundraisers use?
The fundraisers will use a digital device to process your details. Details will be stored and transferred securely to Saint Francis Hospice. BriteVox and Saint Francis Hospice will comply with all relevant data protection legislation.
Is signing up to a Direct Debit safe?
Direct Debits are easy, safe and secure, giving you full control on how much you wish to give and when. Your Direct Debit is protected by the UK’s Direct Debit guarantee, which protects you in the rare event that there is an error in the payment and lets you amend your Direct Debit at any time.
What times of the day will the fundraisers be working?
The fundraisers will comply with all relevant codes of practice. When speaking to people on the doorstep, they will work Monday to Friday between 10am and 8pm, and on Saturdays and bank holidays from 10am to 6pm. When fundraising at local supermarkets or shopping centres, they will comply with the working hours of the venue.
What happens after I sign up?
You will be given a confirmation card and will receive a confirmation email. You may receive a phone call to welcome you and confirm details. Prior to your direct debit payment, you will receive an Advance Notice letter. You can cancel your Direct Debit at any time. If you would like to speak to a member of staff about this, please call 01708 723593 or email srt@sfh.org.uk.
Why did I receive a phone call from NTT?
NTT Fundraising is an agency specialising in telephone fundraising. Telephone calls to verify customer details will come from
Have you recieved a call from us?
Has someone called you claiming to be from Saint Francis Hospice?
