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Preparing the hospice for the new normal

Our director of Quality and Care talks about how Saint Francis Hospice is adapting its services to the new normal, post COVID-19

Tes Smith crop

Well, what a year it has been. As we move through this year and Boris’s roadmap out of lockdown, we are now able to start restoring and developing our services once more and move towards business and usual.


What does that mean?


All our individual patient and carer services have been tasked with reviewing their service, process and delivery models so we may be confident in what we can deliver going forward.


This is hard, as we know we want to keep in the good bits we have learned and adapted to over the past year, and also remember some good bits we haven’t been able to do that we may want to ensure we can do again. There’s such a balancing job to do.


Restarting in-person services


We are starting to slowly open up our day services at Pemberton Place with a different service offer and feel to it. We can’t safely have the old big groups that we used to, but we can have some out-patient appointments and start very small groups and one-to-one therapy sessions. We can also integrate technology so groups can have people on and off site.


We are opening up more beds on our ward and we have already moved to 16 bed capacity. We will be back to full capacity of 18 beds, if safe, by mid-May. Recently, we have seen a ten year high of patient numbers through the ward, as although bed numbers were down, the number of people we are caring for has been higher than ever before.


Continuing our essential services


Throughout this last year, our community nursing and therapy teams have seen month on month increases in referral numbers and increases in people and I sense this will continue. These teams are looking at having a suite of options available for supporting people such as telephone, face-to-face and continued use of technology.


Furthermore, we know we have some grant funded services that will soon be out of funding so we are concentrating on looking at future funding services. This year has again proved how vital our telephone helpline, Orangeline, our children’s bereavement service and our newest covid bereavement service, are to local people and we need them to continue.


Looking to the future


Looking at all the team plans, ideas and aspirations, I know full well people are tired and this past year has been exhausting. I also know with the resilience we all have, we will keep moving forward to ensure we continue to be there for the local people who need us now and into the future.


Support us


To ensure we can continue to provide world class care to our local community, we need your support. 


Sponsor a nurse and help us pay for the specialist support required to care for people with life limiting illnesses. 


Alternatively, play our lottery for less than £5 per month, and be in with a chance of willing our £1000 jackpot each week, all while supporting the Hospice.