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Privacy Policy

At Saint Francis Hospice we are committed to protecting your privacy and right to confidentiality. We comply with the Data Protection Act 1998 and NHS requirements concerning confidentiality and information security standards.  


This policy explains how we use any personal information we collect about you.  


1. Who we are 


Saint Francis Hospice is an Essex based registered charity (Registered Charity Number 275913) committed to providing outstanding free, person-centered care to those affected by any life-limited illness. The Data Protection Act requires every organisation that processes personal information to be registered with the Information Commissioner’s Office. Our registration number is Z7709195.     


2. What information do we collect about you?


Service users  

The types of information we might collect from you includes names, address, contact details, next of kin as well as information of a medical and sensitive nature.


This information is collected for the purpose of providing our clinical services and care to those referred to us and could be used and shared in conjunction with other NHS healthcare service providers under strict guidelines.  We may collect personal-sensitive information relating to race, faith, sex, religion and family life for statistical and reporting purposes but these will be anonymised and an individual person will not be identified.  



The types of information we might collect includes names, addresses, next of kin or family connections if made known to us, email, telephone details, dates of birth, communication preferences and things you may be interested in. We also hold records of your donations and fundraising efforts alongside the communications that we have had with you. Occasionally we may work with marketing agencies to help refine our communications to make them more cost effective and relevant to whom we send them to.


This may be done by enhancing the information that we hold about you or about where you live. For example information from census data such as council tax bands and age. We may occasionally source additional information from database marketing companies that hold information on you which may indicate levels of wealth.


This approach helps us to be efficient with our fundraising efforts through cost effective, relevant, appropriate and timely communications. The purpose of these communications are to keep you up to date with news of and future developments at the hospice, to tell you more about how your donations and support help those we care for and to highlight other ways in which you can choose to support our work including lottery, raffles, cash or building appeals, regular giving, community and challenge events to corporate engagement.


We can only contact you in this way with your consent and if you are happy to receive communications from us. You have the right at any time to request a change in the communications that you receive and to stop them if they’re no longer required. This can be done by calling our Supporter Relations Team on 01708 723593.


You also have the right to request that we do not profile or screen your personal information using marketing agencies. If you do not want your information used in this way please call 01708 723593.


Please be assured that Saint Francis Hospice never has and never will share, swap or sell your personal information with any other organisation. We are extremely grateful for your support and will always respect your right to privacy.


It is very important however that we continue to raise awareness of our charitable status and high-dependency on voluntary donations to keep our vital local services free of charge for all individuals we care for.  



3. How do you use my information?


We will use your data to provide you with the information, products or services you have requested, for administrative and statistical purposes, to provide care and support tailored to your medical needs, to fundraise and further our charitable aims and comply with the law.       


We will highlight at the time of capturing your information, if it is to be used for different and non-compatible purposes to those described above or those that you would not reasonably expect.      


We may need to share your personal information with our trading subsidiaries, service providers, associated organisations and agents for our own purposes. This will be done only where necessary, under formal non-disclosure agreement and only after strict due diligence processes have been followed to ensure that those we work with support our charitable aims and objectives.


Non-disclosure agreements are designed to protect information security and your confidentiality and sets strict obligations as to the use of that information. Any information that is shared with those described above is through security systems like NHS mail, secure file transfer portals and use of encryption. They contain contractual clauses relating to the length of time that information can be held for and strict guidelines as to the safe destruction of the information.


There may be occasions where personal sensitive information is anonymised before use for administrative and statistical purposes at the Hospice or shared with other NHS service providers. When information is anonymised it means we protect your confidentiality by removing any information that could identify you as an individual.       


We will not share, sell or swap your personal information with any organisation or third party for their own marketing or fundraising purposes.     


4. How do you protect my personal information?


Saint Francis Hospice takes information governance and security seriously. We have robust technical and organisational systems in place to manage and protect your personal information. These measures include data encryption, up to date security software to ensure confidentiality and to guard against unauthorised access, unlawful processing, accidental loss, damage or destruction.    


5. Marketing and Consent 


We would like to send you information that may be of interest to you and may help to further our charitable aims, to keep you up to date about how we spend your donations, to provide you with news, updates or information about our latest developments.      


As a registered charity we rely heavily on the ability to communicate with our supporters and those within our catchment area to help raise the £7.5m needed every year to keep our services free of charge.     


We will only send you information if you have consented for us to contact you in this way. You have the right to update your communication preferences or stop communications at any time by calling 01708 723593. We will also endeavor to provide this statement on all marketing communications.      


You can discuss your communication requirements further and set preferences about the information you wish to receive by calling 01708 723593     


Access to information      

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please write to the relevant contact detailed below:     


Clinical information and medical records: Dr Corinna Midgely, Medical Director    


All other requests: Lynn Bryan, Senior Information Reporting Officer (SIRO) 


Saint Francis Hospice, The Hall, Broxhill Road, Havering-atte-Bower, Romford, RM4 1QH   


We want to make sure that your information is accurate and up to date. You have the right to correct or remove information that you think is inaccurate.     


6. Cookies 


Cookies are small pieces of data which are stored on your computer by your web browser. They are used to improve your online experience by almost every website including ours. This is why we feel it is important that you understand how cookies work, what they are for and when they are being used.    


Cookies are small text files stored on your computer, smartphone, tablet or other device used to access the internet. Cookies are useful as they allow a website to recognise the device you are using.    


At Saint Francis Hospice we use cookies for a variety of reasons, such as to display our website in different size fonts, to monitor how many people have visited our website or to display YouTube videos and social link such as Facebook. More information about cookies can be found at allaboutcookies.org      


Saint Francis Hospice does not use cookies to gather contact information about you and we do not share, sell or swap your personal information with any other third party for their marketing or fundraising purposes.     


We do use ‘analytics’ cookies to help us make our website better for those who visit it regularly. They help us to work out what visitors like and don’t like and how we can improve things for you.     


When we include links to and feeds from other websites, please bear in mind they will have their own privacy and cookie policies that will govern their use of any information you submit. We recommend you read their policies as Saint Francis Hospice is not responsible or liable for their privacy practices.     


You can manage your cookie preferences for our website or any other websites by using your browser settings. Your browser’s ‘help’ function will show you how to do this. However, please remember that cookies are often used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it could affect how our website works.    


7. Changes to Privacy Policy


We keep our privacy policy under regular review and will update this policy from time to time. This privacy policy was last updated on 8th December 2016.     


8.    How to contact us


You can contact Saint Francis Hospice by writing to us at: Saint Francis Hospice, The Hall, Broxhill Road, Havering-atte-Bower, Romford, RM4 1QH      

Reception  01708 753319
Service Enquiries 01708 758643
Fundraising and Marketing 01708 723593       

Retail Head Office 01708 376269                

Read our Supporter Charter document here.