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Management

Saint Francis Hospice is run by our management team comprising our Chief Executive Officer and five directors. 


Pam Court
Pam Court DipCOT, BSc, M.A. - Chief Executive Officer
Pam Court qualified as an Occupational Therapist in 1976. She worked clinically in the fields of spinal injuries and stroke rehabilitation in Northumberland and London. She increasingly took on management posts for therapy services and then general management roles in the NHS covering women and children, general medicine, community services and mental health. 

Pam has over 15 years’ experience as a Chief Executive, initially at Harlow PCT from 2001 until 2006 and NHS South West Essex from 2006 to 2011. She joined the hospice in May 2011 and is the Responsible Individual for Care Quality Commission.

Dr Corinna Midgley, Director of Clinical Services
Dr Corinna Midgley MB, BS, MRCGP, FRCP
Medical Director 
(Consultant in Palliative Care, Lead for Clinical Governance)

Corinna trained to be a doctor at University College and then as a GP within the London based vocational (GP) training programme. She worked as a GP for several years before spending a year in a hospice doing specialist palliative medicine. The specialty captured her and she went on to complete specialist training in 2001. At first Corinna worked as a part time Consultant at Saint Francis Hospice but in 2005 she became a full time Palliative Medicine Consultant and Medical Director.

Corinna retains a real passion for caring for people with complex needs and works clinically, predominantly on our inpatient unit. She also has a strong interest in education, becoming training programme lead for specialist (higher) training in Palliative Medicine for NE London in 2008, and over the last few years has linked the hospice into two local GP vocational training schemes, which allows local training GPs to gain core skills in palliative care as they train.

She has also been proud to develop the Consultant and Associate Specialist team here to meet the increasing number of patients we support both in the hospice and at home. She and her fellow Directors have worked with the hospice care team to develop better access to timely support for people with advanced cancer, also for people with advanced non cancer illness, and to develop a special interest in supporting vulnerable people such as people with learning disability who develop a serious illness. Corinna was awarded the Fellowship of the Royal College of Physicians in 2008.
Jane Frame, Director of Fundraising and Marketing
Jane Frame Dip DM
Director of Fundraising and Marketing

Jane Frame is a member of the Institute of Direct Marketing and the Institute of Fundraising as well as a board member of NAHF (the National Association of Hospice Fundraisers).

Jane started her career in direct marketing working on national and international campaigns for Lloyds of London, before moving to Informa plc and then on to Butterworths (part of the Lexis Nexis group). Jane moved to Australia for a year and then upon her return to the UK managed the direct marketing accounts for the Economist and Financial Times.

In 2003 Jane moved from the commercial sector into the charity sector to become Fundraising Manager for an international charity. In 2006 Jane joined the team at Saint Francis Hospice as Director of Fundraising and Marketing.
Tes Smith, Director of Quality and Care
Tes Smith
Director of Quality and Care

Tes is a registered Social Worker and has worked in and around palliative care for 20 years. Prior to working at Saint Francis Hospice Tes has had a variety of roles including the Social Care Lead at the National End of Life Care Programme, then as Social Care Lead at Macmillan. She has also written articles, blogs and book chapters on end of life issues, frameworks and guidance.
 
Tes started at Saint Francis Hospice in June 2014 as Commissioning, Contracting and Service Development Manager before moving to Interim Director of Patient Services and then Director of Quality and Care in May 2015. Tes oversees the Registered Manager for the Care Quality Commission as well as all service delivery teams. Tes is passionate about, and committed to, developing high quality specialist palliative services through clinical team building and enhanced team working.
 
She is passionate about preserving the specialist nature of hospices, but extending our reach to more people and professionals. Additionally, 
Tes has an over-active interest in penguins. 
Lynn Bryan, Director of Corporate Services
Lynn Bryan, MA, BA
Director of Corporate Services
(Lead for Corporate Governance)


Lynn attained a Masters in Health Service Management from City University in 1992. She has over 37 years experience in the NHS starting as a medical secretary in Leeds. Lynn progressed her career taking on management posts in Patient Services and Clinical Directorates at St.Bartholomew's and Homerton Hospitals in London.

Lynn has over 14 years experience as a Director, initially at Harlow PCT as Director of Commissioning and Primary Care and latterly at NHS South West Essex as Director of Corporate Services. Lynn joined the Hospice as Director of Corporate Services in May 2014.

Carole Heinan, Director of Finace (cropped)
Carole Heinen ACMA, FMAAT
Director of Finance
(Lead for Audit & Investment Governance)


Carole has a degree in accountancy and is a qualified Chartered Management Accountant. She has worked for the Peninsular and Oriental Steam Navigation Company and Royal Bank of Scotland before moving in 2006 into healthcare. She joined the Partnership Health Group, who have partnership contracts with NHS. There she managed the North East London NHS treatment centre, based on the site of King George Hospital. Carole joined the team at Saint Francis Hospice in 2013 and brings over 20 years experience financial and commercial management to the hospice.

Carole is heavily involved in sport, having travelled extensively with the British athletics team, who she’s joined at Olympics, World Championships and European Championships across the globe. She is a season ticket holder for a Premiership football team and can regularly be seen at the sideline of her youngest son’s Sunday League football team, accompanied by her chocolate Labrador, Maddie.
Michelle Nicholls - Director of Retail
Michelle Nicholls
Director of Retail

Michelle started her career in retail working in management roles in Dickins and Jones, Regent Street. Michelle has held various roles from working on new perfumery launches for Harrods and Selfridges to becoming a Retail buyer, for corsetry and children wear.    

Michelle moved to the South of France for five years, running two business in property management. Upon her return she joined Saint Francis Hospice as Retail manager, before moving on to Retail Operations manager/General Manager then in April 2017 Director of Retail.  

Michelle is an avid West Ham supporter and handbag hoarder.