At Saint Francis Hospice, we are committed to creating a culture where everyone feels safe and supported to raise any concerns they may have. That’s why we fully support the Freedom to Speak Up initiative.
Freedom to Speak Up is a national initiative that encourages staff, volunteers, students, contractors, and trainees to safely raise concerns. It enables you to safely raise concerns regarding patient safety, bullying, or unsafe practices, ensuring a supportive culture when regular reporting channels are not suitable.
Your Freedom to Speak Up team
Guardian
Adjoa Nsiah-Jennings
Guardian
Shahina Haque
Trustee Lead
Anne Bender
Director Lead
Jules Knowler
Champion
Anita McCarthy
Champion
Charlotte Parsons
Champion
Mark Gilbey-Cross
Champion
Mercedes Casado
Champion
Paul Catton
Champion
Victoria Miles Gale
You can raise a concern in several ways
- In Person. Speak directly with any of our Freedom to Speak Up Champions or our Freedom to Speak Up Guardian.
By Telephone. Call a Champion or the Guardian to discuss your concern confidentially. Please call 01708 753319 and ask to speak to a Freedom to Speak Up Champion or Guardian.
By Email. Email the Guardian or a Champion with the details of your concern.
Through our Website Form. If you prefer, you can fill out our anonymous online form. This option allows you to raise a concern without giving your name or contact details.
In Person
Raise a concern in person
Get in touch
By Telephone
Call us to raise a concern
Call us on 01708 753319
Through our web form
Raise a concern online
Go to web form
Submit a Concern
Send us an anonymous concern
Frequently Asked Questions (FAQ's)
What kinds of concern can I raise?
You can raise any issue that affects
- Patient care and safety (e.g. unsafe practices, mistakes, or near-misses).
- Staff wellbeing (e.g. bullying, harassment, discrimination, stress, or mental health concerns).
- Workplace culture (e.g. unfair treatment, poor communication, or lack of respect).
- Policies and procedures (e.g. processes that don’t work properly or put people at risk).
- Anything else that worries you.
Why does my voice matter?
By raising a concern, you
- Help us identify and fix problems early.
- Make Saint Francis Hospice a safer place to receive care and a more supportive place to work and volunteer.
- Strengthen the care we provide to local people, their families, carers and loved ones.
We believe that together, we can build a culture of openness, trust, and improvement.
Your voice matters. Thank you for making Saint Francis Hospice the best place it can be.
