At Saint Francis Hospice, we are committed to creating a culture where everyone feels safe and supported to raise any concerns they may have. That’s why we fully support the Freedom to Speak Up initiative.
Freedom to Speak Up is a national initiative that encourages all staff, volunteers, people receiving care and their loved ones, and supporters to raise concerns. Whether it’s about the safety of those in our care, staff or volunteer wellbeing, or the quality of care we provide, your voice truly matters.
You can raise a concern in several ways
- In Person. Speak directly with any of our Freedom to Speak Up Champions or our Freedom to Speak Up Guardian.
By Telephone. Call a Champion or the Guardian to discuss your concern confidentially. Please call 01708 753319 and ask to speak to a Freedom to Speak Up Champion or Guardian.
By Email. Email the Guardian or a Champion with the details of your concern.
Through our Website Form. If you prefer, you can fill out our anonymous online form. This option allows you to raise a concern without giving your name or contact details.
In Person
Raise a concern in person
Get in touch
By Telephone
Call us to raise a concern
Call us on 01708 753319
By Email
Raise a concern by email
Email us today
Through our web form
Raise a concern online
Go to web form
Submit a Concern
Send us an anonymous concern
Frequently Asked Questions (FAQ's)
What kinds of concern can I raise?
You can raise any issue that affects
- Patient care and safety (e.g. unsafe practices, mistakes, or near-misses).
- Staff wellbeing (e.g. bullying, harassment, discrimination, stress, or mental health concerns).
- Workplace culture (e.g. unfair treatment, poor communication, or lack of respect).
- Policies and procedures (e.g. processes that don’t work properly or put people at risk).
- Anything else that worries you.
Why does my voice matter?
By raising a concern, you
- Help us identify and fix problems early.
- Make Saint Francis Hospice a safer place to receive care and a more supportive place to work and volunteer.
- Strengthen the care we provide to local people, their families, carers and loved ones.
We believe that together, we can build a culture of openness, trust, and improvement.
