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FAQs

Please see below our most frequently asked questions. You are welcome to contact us if you need further information. 


1. How do you get referred to Saint Francis Hospice?
If you or someone you know would like to receive care and support from Saint Francis Hospice, they must be referred by a health or social care professional - for example, a GP, hospital consultant or District Nurse. They must fill out the forms which are found on the referrals page on our website. 

2. Do I have to pay for any of the services provided by the hospice?
No. All of our services are provided free of charge. 

One third of our running costs are funded by the NHS, the rest are funded by voluntary donations. 
3. Do you have to be a Christian to use the hospice?
No. Anybody with a life-limiting illness can access our services, regardless of religious beliefs. 

We have a chapel on site and our chaplaincy team have links with all faiths across our catchment area.
4. What is your catchment area?
Our inpatient unit and day therapy services are available to residents of Havering, Brentwood, Barking & Dagenham, Redbridge and West Essex. We provide our community services to residents of Havering, Brentwood and Barking & Dagenham, with limited overflow into Redbridge and West Essex. 
5. Are your nurses Macmillan or Marie Curie nurses?
No. All of our nurses are employed by Saint Francis Hospice. We receive no funding from Macmillan or Marie Curie.
6. How much NHS funding do you receive?
This year, the NHS will fund 27% of our running costs, which total £10.3m. The resulting £7.3m is raised through voluntary donations from our generous community.