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Our Standards

It is our commitment that we will provide high quality end of life care. We have a robust system of clinical governance to ensure we maintain the high standards those receiving our care expect and deserve. 

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PLACE audit

The PLACE audit is conducted annually and is a patient-led assessment of the care environment. Areas covered by the audit include food, cleanliness, condition, appearance and maintenance of the Hospice; a patient's privacy, dignity and wellbeing; and the accessibility and safety of our site for those with dementia and a disability . The results are directly fed to our management team who will then make all necessary changes to improve the environment in which we provide care.

We are pleased to share the results of our PLACE audit from May 2018. There have been audits carried out every year since 2015 and we have improved year on year, as shown in the document above. An action plan was created upon receipt of the audit to ensure all areas of concern are addressed.  

Care Quality Commission

The Care Quality Commission monitor, inspect and regulate the health and social care sector and judge the quality of the services we provide. We are subject to their inspections and the results are published on their website. We are pleased to confirm that our latest inspection rated the hospice as Outstanding. You can view the full report on the CQC website.

Cyber Essentials Certification

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Cyber Essentials is a Government-backed, industry-supported scheme to help organisations protect themselves against common online threats. It helps an organisation to guard against the most common cyber threats and demonstrate their commitment to cyber security.

Following some penetration testing, we were delighted to receive our Cyber Essentials Plus certificate in March 2019.

The Cyber Essentials scheme addresses the most common internet-based threats to cyber security - particularly, attacks that use widely available tools and demand little skill.

The scheme considers these threats to be:

  • hacking — exploiting known vulnerabilities in Internet-connected devices, using widely available tools and techniques
  • phishing — and other ways of tricking users into installing or executing a malicious application
  • password guessing — manual or automated attempts to log on from the Internet, by guessing passwords

Cyber Essentials Plus Certification requires the same protections to be in place but this time the verification of your cyber security is carried out independently by a Certification Body.

Therefore those that use our website or are registered on the Saint Francis Hospice database should feel reassured that we take cyber security seriously.

If you would like to find out more, visit www.cyberessentials.ncsc.gov.uk