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Our Standards

It is our commitment that we will provide high quality end of life care. We have a robust system of clinical governance to ensure we maintain the high standards those receiving our care expect and deserve. 

Nurses station

PLACE audit

The PLACE audit is conducted annually and is a patient-led assessment of the care environment. Areas covered by the audit include food, cleanliness, condition, appearance and maintenance of the Hospice; a patient's privacy, dignity and wellbeing; and the accessibility and safety of our site for those with dementia and a disability . The results are directly fed to our management team who will then make all necessary changes to improve the environment in which we provide care.

We are pleased to share the results of our PLACE audit from May 2018. There have been audits carried out every year since 2015 and we have improved year on year, as shown in the document above. An action plan was created upon receipt of the audit to ensure all areas of concern are addressed.  

Care Quality Commission

The Care Quality Commission monitor, inspect and regulate the health and social care sector and judge the quality of the services we provide. We are subject to their inspections and the results are published on their website. We are pleased to confirm that our latest inspection rated the hospice as Outstanding. You can view the full report on the CQC website.