Introducing Communication Skills
This study day is designed for all professionals (including those in administration roles) working in health and social care. The day will cover an introduction to basic communication skills including:
What will I study?
• Your challenges and concerns?
• Verbal and non-verbal communication.
• Telephone skills.
• Principles of effective communication.
• What hinders communication?
• Judgements, perceptions and the impact.
£75 per person