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Courageous Conversations in Complex Situations

10-12-2019
09.30-16.30pm
Education Centre
Who is the study day for?
Any health or social care professional who works with people with life-limiting illness. This course is aimed at staff that already have basic communication skills and wish to develop their skills further.

What will I study?
• Principles of effective communication
• Consequences when communication goes wrong
• Addressing different emotions anger, distress
• A practical session: discussing and rehearsing approaches to challenging situations

£75 per person