Saint Francis Hospice Therapies Team Wins Connecting People Award
Saint Francis Hospice is thrilled to announce that its Therapies Team has won the Connecting People Award at the Personalised Care Awards in recognition of their exceptional commitment to holistic, person-centred care.
The Personalised Care Awards took place on 1 December 2025 at Governor’s Hall, St Thomas’ Hospital, London, celebrating individuals, teams, and organisations that deliver truly person-centred holistic care.
“We were delighted to be recognised at the Personalised Care Awards,” said Klaire Craven from the Therapies Team. “We care for people with a wide range of conditions that cannot be cured, and we also support those who love and care for them. For many, these sessions are a rare chance to pause, recharge, and feel cared for. It’s about creating space for comfort and connection when life feels overwhelming.”
The judges described the Therapies team at Saint Francis Hospice as “a remarkable multidisciplinary group that exemplifies the power of personalised, holistic care - connecting people not only to services and independence, but to one another during some of life’s most difficult times.”
Comprising occupational therapy, physiotherapy, and complementary therapy, the dedicated team works across the hospice ward, in people’s homes, and within community settings.
The judges also praised their approach, which is rooted in compassion and innovation, transforming what support looks like for people living with serious illnesses that cannot be cured, and for those who care for them.
From exercise and breathlessness classes to fatigue management and dementia support groups, the Therapies Team has created spaces that nurture wellbeing, confidence, and connection. Recognising emerging needs, they have introduced monthly groups for people living with dementia, neurological conditions, and sensory challenges – lifelines for loved ones navigating complex diagnoses. As one carer shared, “The hospice is about helping Stephen to live with his condition and supporting me as a carer. The group is so well run… The hospice is a lifeline.”
The impact over the past year is clear: complementary therapy sessions rose by 22% (from 1,142 to 1,395), and occupational therapy support increased by 18% (from 465 to 549). New services such as the Living with Dementia Group have become vital sources of support and connection.
The team also extends care to carers and loved ones, offering complementary therapies to help relieve stress and improve their wellbeing.
