About the Role 

This is an exciting opportunity for an experienced and hands-on operations professional to take ownership of the day-to-day management of this charity’s retail estate. You’ll play a vital part in maintaining a safe, compliant, and efficient environment across all retail locations. 

Working closely with the Head of Retail and Director of Income Generation, you will: 

• Manage property maintenance, repairs, and site compliance across retail stores 

• Act as main contact for landlords, agents, and external contractors 

• Lead health & safety compliance across sites in partnership with internal H&S leads 

• Oversee service contracts, waste management, cleaning, and insurance claims 

• Work to budget, using lean management practices to control costs 

• Represent retail operations at internal meetings and cascade updates 

• You will also manage a Retail Operations Assistant and support volunteers when needed. 

What We’re Looking For 

We’re looking for someone with: 

• Experience in retail, estates or facilities management across multiple sites 

• Key knowledge of retail operations  

• Strong knowledge of health & safety and contractor management 

• Great organisational and planning skills with a keen eye for detail 

• The ability to build relationships and influence stakeholders at all levels 

• Excellent IT and reporting skills 

• A proactive, hands-on approach and the ability to think on your feet 

• A background in the charity sector or retail operations is desirable 
•  

Why Join Us? 

• Flexible working: 30 hours across 4 or 5 days to suit your lifestyle 

• No weekend working 

• Generous holiday allowance including your birthday off 

• A values-driven, inclusive, and supportive environment 

• The chance to play a key role in helping a charity achieve its mission 

Ready to Make a Difference? 
Apply now and help support a growing charity retail team through high-impact estates and operations work. 

For any questions please contact Paul Newell, Retail Operations Manager at: jobs@sfh.org.uk.

Please note that a Basic DBS check will be undertaken as part of our pre-employment screening for the successful candidate.

Please click on the apply button to download an application form and we would appreciate if you could also compete & return an Equality & Diversity Monitoring Form. Please return these to jobs@sfh.org.uk