Nurses stationtwo nurses reading off a chart on the wall

Care at the Hospice

Reception sign 250 x 373Saint Francis Hospice rests within the award-winning grounds of a grand 19th Century hall, with these peaceful surroundings serving as the background for outstanding levels of palliative care. But our Hospice is about far more than the building - it’s about people.
We work hard to provide a welcoming and positive setting where you can leave your fears at the door, feeling fully supported by a range of services for both yourself and your loved ones. Our services are tailored to each individual's preferences and make sure of comprehensive on-site expertise from a range of dedicated teams.

Please use the menu on the left to find out more about the services we provide at Saint Francis Hospice.
Inpatient Care

Sunshine outside rooms 500 Our 18-bed inpatient unit provides a full range of specialist services and facilities to help control the symptoms of your illness, as well as the emotional and physical support to help you live your life to its full potential.

Our IPU is staffed by a broad and dedicated set of palliative care professionals. Our team includes: 

  • Doctors
  • Nurses
  • Occupational Therapists
  • Physiotherapists
  • Complementary Therapists
  • Family Support Services
  • Chaplains

We have a number of single, en suite rooms and small, same sex wards. All of our rooms are bright, light and airy and both face and give you access to our beautiful grounds.

All our daily meals are cooked on-site using the best fresh ingredients and we will cater to any dietary requirement or appetite. 

Family and friends are welcome to visit at any time. Our relaxing family lounge is the perfect place to unwind and we have facilities for children and young people, including Internet access and games.

Above all, our hospice is safe and secure. Located off a quiet road with bedside lockers for your belongings, you can enjoy total peace of mind.

Please note: Many people find that a relatively short period of inpatient care makes a real difference to how they feel. We will support you in returning home - or to a suitable alternative location - where your care can be continued. 

Our patient information leaflet includes more information on our medical team and useful details such as what you need to bring with you. 

If you are planning to visit a loved one at the hospice, you may find our visitor information helpful.

How to be referred:

All referrals to the inpatient unit must come from a health care professional involved in your care, for example a GP, District Nurse, or hospital consultant. Please visit our referrals page where you will find more information and the relevant forms.

Day Therapy

DTU 300 x 200

Our Day Therapy service is based in a spacious, purpose built area within Saint Francis Hospice. It supports people at any stage of their life-limiting illness, and provides a range of specialist medical and therapeutic services.

You will have access to health and social care professionals such as doctors and nurses, therapies such as complementary therapy, occupational therapy, physiotherapy, family support team and chaplains. We can provide clinical treatment interventions, such as blood transfusions, during your visit if it is appropriate.

We also host a range of groups, including a six-week breathtaking course run by our physiotherapy team, a creative therapy group, a monthly social drop in and a number of groups organised by our Family Support team, such as monthly carer drop-ins and creative writing sessions. 

We currently hold half-day sessions (between 10.30am-1pm or 12pm-2.30pm) on a Monday, Wednesday or Friday, with lunch served at midday. Our approach is that your session will be structured around your own individual needs, whether it's receiving therapy, meeting other people or relaxing in our beautiful grounds. At various times of the year, such as Christmas, we organise special events and entertainment too.

Rockin' n Rolling' Young Adults Group
Download our leaflet for more information on this new group from 18-30s.

How to be referred:

All referrals to the Day Therapy team must come from a health care professional involved in your care, for example a GP, District Nurse, or hospital consultant. Please visit our referrals page where you will find more information and the relevant forms.

You can also contact the Day Therapy team directly on 01708 771428 or via email for more information. 

Family Support Service

Hospice Walk On group 300 x 200A large part of the work we do both in the community and in our own hospice is helping loved ones deal with the impact of illness. Family members, including children, can benefit from the emotional support and guidance provided by our team from the moment of their referral to Saint Francis Hospice.

We offer support both before and after bereavement for those with a loved one in the care of the hospice. We help those affected understand and process their emotions, however they choose to show themselves, whether sadness, anger or even guilt.

As well as offering counselling we can also act as an advocate for you in dealing with external agencies. By liaising with housing, welfare or benefits agencies we ensure that logistical and financial concerns are put in order efficiently and fairly.

Our dedicated Family Support pages contain more information on how we can help you, your family, your children and your carers. 

Physio 300 x 200Our trained physiotherapists are a part of our multidisciplinary team. They help you achieve optimum comfort and independence in your every day life. 

Working with families and carers, our physios offer advice, guidance and a professional perspective on how to best adjust to the situation. They most often deal with problems like:

  • Mobility Problems
  • Joint Stiffness
  • Breathing difficulty 
  • Pain
  • Swollen limbs
  • Relaxation. 

How to be referred:

All referrals to the physiotherapy team must come from a health care professional involved in your care, for example a GP, District Nurse, or hospital consultant. It may also be that you receive physiotherapy when under the care of another service at Saint Francis Hospice. Please visit our referrals page where you will find more information and the relevant forms. 
Occupational Therapy

OT 300 x 209

Our occupational therapists help turn patients back into people. An initial consultation helps address immediate concerns, followed up with an in-depth look at your circumstances to help you get the most out of everyday life, live comfortably at home and enjoy the things you used to do.

Physical help is often the first requirement and with adaptations or specialist equipment, we will help you with your independence and improve the quality of your life.

Alongside practical help our creative therapists offer activities to inspire and challenge you. These offer a sense of accomplishment and satisfaction as you create a lasting token of affection for your relatives and loved ones.

Most of the work done by our OTs is carried out in the community. We also support those in our inpatient unit who are returning home enjoy everything they used to do, using our extensive on-site store of mobility aids and adaptations.

How to be referred:

Referrals to Occupational Therapy are made through our hospice teams or your own hospital doctor or GP. Please visit our referrals page where you will find more information and the relevant forms. 

Complementary Therapy

Complementary Therapy 300 x 200We provide a range of complementary therapies on-site in the hospice. Alongside your current medication or treatments these therapies can help put you in a more peaceful frame of mind when dealing with day-to-day life.

We’re able to provide aromatherapy, massage, reflexology and Reiki courses provided in four initial treatments. After these we review your progress, discuss how you’re feeling about the treatments and whether or not you feel you’d benefit from continuing.

For carers, we also offer a relaxing Indian head massage as part of our commitment to providing a safe, non-clinical area for people to escape the demands of illness. To arrange any of these treatments, consult your healthcare professionals or contact our team directly.

Pastoral Care 

Reading-material Our pastoral care team is on-hand to meet your religious and spiritual requirements as well as attend to a full complement of pastoral duties. 

We’re committed to a patient-led  approach, listening to your needs and doing our best to guide you towards finding your own answers and meaning.

Our chapel is open  daily for patients or guests to pray and reflect on their situation in a tranquil and serene setting. People of any faith or no faith are welcome to use the space and we offer a range of items to suit your  needs, for example, prayer mats. We hold regular weekly services as well  as remembrance services four times a year.

Your own ministers or spiritual leaders are more than welcome to visit you at any time. Our pastoral care team are used to working with leaders of all faiths to ensure you’re cared for in mind, body and spirit while under the care of Saint Francis Hospice.