Why we call
Saint Francis Hospice may contact supporters by telephone for several reasons, including:
- To thank you for your ongoing support
- To share updates about our work and services
- To talk with you about ways you can continue supporting our care, if appropriate
We are currently running a telephone campaign about adding an Extra Number to our Lottery. This helps provide vital, long-term income to fund care in our community.
What to expect from our calls
Who might be calling you
You may receive a call from:
• A member of Saint Francis Hospice staff
• A trained hospice volunteer
• Ethicall - a specialist charity telephone fundraising agency calling on behalf of Saint Francis Hospice
Our current activity
We are currently working with Ethicall - a specialist charity telephone fundraising agency on a Lottery Extra Number campaign.
All Ethicall’s callers:
- Have been fully trained and briefed by Saint Francis Hospice
- Follow strict fundraising standards and guidance
- Act as ambassadors for Saint Francis Hospice and treat supporters with respect
At the start of the call, the fundraiser will always explain:
- Who they are
- That they are calling on behalf of Saint Francis Hospice
- The reason for the call
They will also check if you are happy to continue the conversation. They will never ask for your debit or credit card details.
You can read more about their approach on their website at www.ethicall.org.uk
Telephone fundraising helps local people, like Zenab and her grandmother, Banu
People in our local community deserve compassionate care when they need it most. Saint Francis Hospice is there for our community and together, we can continue to be there for the increasing number of people who need us.
The need for our services in the local area is urgent and growing. Last year, we cared for almost 30% more patients than just three years ago in 2018/19. This means more money is needed to continue to support local people who need our care.
Telephone fundraising is one of the most successful ways of raising regular donations. Without the support of the community, local people with serious conditions, like Zenab, wouldn't have access to the care they need.
Frequently Asked Questions
Why did I receive a phone call from Ethicall?
Ethicall is a specialist charity telephone fundraising agency calling on behalf of Saint Francis Hospice. We are currently working with Ethicall on a Lottery Extra Number telephone campaign, which may involve calling existing supporters, to help raise long-term income to fund care in our community.
If you have a concern or question related to data protection, please contact us at srt@sfh.org.uk.
What time of the day might Ethicall call?
Ethicall may call Monday – Friday between 10am and 9pm. If it is not convenient, you can ask the caller to end the call and contact us directly at a time that suits you.
At the start of the call, the fundraiser
will check that you are happy to continue the conversation.
Why are you using an agency to carry out this work?
We have a dedicated team of staff and volunteers, but our resources are limited.
Working with a specialist agency helps us reach more supporters and manage the practicalities of a telephone campaign, while still ensuring calls are made on our behalf and to our standards.
Is signing up to a Direct Debit safe?
Yes. Direct Debits are covered by the UK Direct Debit Guarantee, and you remain in control — you can change or cancel your Direct Debit at any time through your bank. If you have any questions, please contact our fundraising team.
Is this activity regulated?
Yes. Fundraising activity is regulated in the UK by the Fundraising Regulator, the independent regulator of charitable fundraising. We are registered with the Fundraising Regulator and have committed to legal, open, honest and respectful fundraising in line with the Code of Fundraising Practice.
You can find out more about them at
What should I do if I have a concern?
If you are unsure or worried about a call, you can hang up and contact Saint Francis Hospice directly using the number on our website.
We also welcome your feedback about your experience of the call.
The phonecall I received isn't about fundraising. Who should I speak to?
If your call was not about fundraising, please visit our Contact Us page to find the right team to help. If you are unsure who to speak to, call our main number and we will direct you.
check out our full list of contact details on our contact us page.
How can I get in touch with the fundraising team?
You can contact our fundraising team on 01708 753319 (Monday to Friday, 9am to 5pm) or email srt@sfh.org.uk
