Single Point Of Access (SPA) & Referrals Hub Manager

Single Point of Access (SPA) & Referrals Hub Manager


£50,583 to £55,220 per annum


37.5 hours per week, full time preferred

Minimum age:

Saint Francis Hospice main site, Havering atte-Bower, RM4 1QH

Contract type:


Application deadline:

26th July 2024

Job Reference: B0483-087


A new, exciting opportunity has arisen due to remodelling and expansion of the Referrals Hub resources for a dynamic, enthusiastic, self-motivated, experienced clinical professional with excellent leadership and knowledge in clinical palliative care practice.

The new post is to line-manage and lead the hospice well established referrals team of Clinical Specialists/Referrals Assistant/Admission & Referrals Coordinators and facilitate development towards a single point of access (SPA) for the hospice in line with organisational strategy.  

This role will provide managerial oversight of a busy Referrals Hub working a 7-day service and direct point of contact for the processing of any professional or self-referral from external partners/individuals covering the boundaries of Barking & Dagenham, Havering, Brentwood, Redbridge and West Essex.

 The service works very closely with the Specialist Community & Crisis Support Service, Hospice at Home, the 18 bedded Ward, Therapies and Wellbeing Services, in addition to working collaboratively with other internal and external healthcare professionals is an essential part of the initial contact point for specialist hospice services withing the local area.

We are looking for an experienced senior professional who has excellent communication with proven leadership experience, clinical assessment / prioritisation skills for complex symptom management, and who understands competent and strong managerial support required for a highly valued and essential service.

In return we offer a variety of staff support options, professional development opportunities, educational links to our onsite Pepperrell Education Centre, free parking on site, excellent team working and a supportive working environment with line management led by Head of Community Services.

 Superannuation can be continued.

Please note that a DBS (Disclosure & Barring Service) enhanced criminal record check will be undertaken as part of our pre-employment screening for the successful candidate.

If you would like to discuss this new exciting opportunity further, please contact Lesley Burrows Head of Community & Commissioning Lead via email:


 If you would like to apply please complete your application online via NHS Jobs, Job Advert ( The job reference number is B0483-087